5 minute read
The trust you never get to earn
What a prospective client needs to understand about your expertise before they decide to contact you.
Your profile can account for an entire career and still leave a potential client with very little sense of your judgement. They know where you have worked and what you were responsible for. They have much less to go on when trying to imagine putting their own problem in front of you. That is an omission a list of further credentials may do very little to repair.
It is difficult to see this in your own writing because you already know the work. A phrase that looks precise to you may contain years of experience you have never explained. You supply that knowledge as you read, so the sentence seems to say more than it does. A prospective client has to make sense of it without that assistance, while deciding whether you understand a problem they need help with.
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